Refund Policy

1. Digital Products

Due to the nature of digital products, all sales of digital downloads (templates, plugins, scripts, themes, and tools) are final. We do not offer refunds for digital products once they have been delivered.

2. Services

For custom development services:

• Deposits are non-refundable once work has commenced
• Refunds may be issued for incomplete work if mutually agreed upon
• Milestone-based payments are refundable for uncompleted milestones

3. Subscription Services

Monthly subscription services can be cancelled at any time. Refunds are not provided for partial months, but you will continue to have access until the end of your billing period.

4. Exceptions

We may consider refunds in the following circumstances:

• Technical issues that prevent product usage and cannot be resolved
• Product significantly differs from description
• Duplicate purchases

5. Refund Process

To request a refund, please contact our support team with your order number and reason for the refund request. We will review each request on a case-by-case basis.

6. Contact Us

For refund inquiries, please contact us:

Email: info@primenestllc.net

Address: 3010 Nome St, Aurora, CO 80010